General Conditions

(A) TAOBOX ECOENERGY, S.L. with CIF B-65699340. Hereinafter («TAOBOX»): Is the company that, as the manager of the Center (premises or location) located at 20 Austria Street in Les Franqueses del Vallés (Barcelona), grants the Customer the use of the Taobox Storage Unit (self-storage unit).

(B) «Customer»: Individual or legal person to whom TAOBOX grants the use of the Taobox Storage Unit.

(C) «Premises, location, or Center»: Land or property on which the Taobox Storage Units are located.

(D) «TAOBOX Storage Unit»: Container, cabin or space delimited by panels, with an individual roof. Intended for the storage of goods and objects, which constitutes the object of the rental contract and whose use is granted by TAOBOX to the Customer during the term of the contract.

(E) «Price»: Payment or compensation assigned as consideration for the use of the TAOBOX Storage and the services provided by TAOBOX, which the Customer must pay according to their choice of payment method.

(F) «Internal Regulations»: Set of rules and norms relating to access and use of the TAOBOX Storage, the premises or facilities, which are delivered as INTERNAL REGULATIONS (Annex 2).

(G) «Self-storage»: Self-storage. Self-service storage for both private users and companies or professionals who need a small warehouse. The storage of goods or objects is at the expense and risk of the Customer (owner of the same), in a delimited space located in a Center (premises or local) owned by TAOBOX and whose TAOBOX Storage is leased by the Customer, for such self-storage, for a limited time (duration of the contract).

(H) «Contract»: Written agreement, by which TAOBOX and the Customer mutually commit to respect and comply with a series of conditions, rights and obligations. This Contract is composed of all the documents indicated below: Specific Conditions, General Conditions (Annex 1), Internal Regulations (Annex 2). Said documents are binding for both parties.

1.- Object of the Contract.

1.1. The object of the lease is solely the use of the private interior space of the TAOBOX Storage. The Storage is identified in the Specific Conditions along with its price, term, payment plan or other terms and conditions also provided in these General Conditions (Annex 1) and the Internal Regulations (Annex 2). These 3 documents form part of the Contract, as they contain all the rights and obligations of both parties.

1.1.1 TAOBOX offers different types of storages, according to the size of the TAOBOX Storage, as well as different rental plans. Prices and sizes can be consulted on the website: www.taobox.es. TAOBOX reserves the right to make any modifications regarding prices, payments and conditions, which may vary when deemed necessary due to economic, organizational, productive, social and other conditions.

1.2. In addition to the above, TAOBOX may make other complementary services available to its Customers, such as the rental of shelves, ramps or other aids to self-storage or transport, which will be governed within the Specific Conditions or by a specific contract.

2.- Use of the TAOBOX storage unit. Exclusion of objects and merchandise.

2.1. The Taobox storage unit may only be used by the Client for the storage of objects and merchandise that are not excluded under the following points:

It is strictly prohibited to store in the TAOBOX storage unit:

2.1.1. Food or perishable or semi-perishable items, unless they are properly packaged, that is, protected from parasites and odors that could contaminate the storage unit or other merchandise that may be deposited in the same storage unit afterwards.

2.1.2. Cash, jewelry, precious metals, works of art or other items with a unit value exceeding FIVE THOUSAND EUROS (5,000€,-€), unless prior written authorization from TAO is obtained.

2.1.3. Firearms or any illegal weapon, explosive devices, compressed gases, chemicals, radioactive and biological agents, toxic waste, and any potentially dangerous product. (e.g. asbestos).

2.1.4. Products whose trade, storage, possession, or holding is illegal or illicit and/or subject to a special authorization.

2.1.5. Combustibles or flammable materials, liquids such as gasoline, oil, solvents, etc. Toxic, dangerous, and odorous materials, as well as any illegal substance or illegally obtained items.

2.1.6. Any other objects or merchandise whose storage is prohibited by applicable legislation.

2.2. The Client declares that the stored goods are of legal origin, owned by them, or, in the case of another party’s legal possession, the Client has explicit authorization from the owner or the party with the right to dispose or manage the goods. The responsibility for the objects or merchandise stored in the TAOBOX storage unit lies with the Client, and TAOBOX is released from any damage that may arise from this.

2.3. The stored objects and merchandise will be kept in such a way that the module’s floor does not bear a weight exceeding 800 kg per square meter at any time. Likewise, the partition walls or dividers of the module cannot be used to install other loadbearing panels for objects and/or merchandise, shelves, or any other load-bearing support system.

2.4. TAO may inspect the TAOBOX storage unit to verify the strict compliance with the clauses of the Contract and the applicable regulations, provided that the management deems it necessary with a 48-hour prior notice to the Client, except in cases of urgent or serious need where TAOBOX may open the storage unit without prior notice because there are indications of illegal activity, toxic products, storage of unauthorized merchandise, or other issues.

2.5. The Client may not use or provide the address of the Enclosure, Center, or Location where their TAOBOX storage unit is located as their social address or for receiving correspondence or notifications from third parties. This use and right are reserved for TAOBOX.

2.6. The realization of activities that may be considered immoral, dangerous, uncomfortable, or unsanitary is totally prohibited, including, for such purposes, the existence of excessive or continuous noise that alters the normal activity of the Center, or the production of odors that directly or indirectly harm other Clients.

2.7. Throughout the duration of this contract, the Client must keep the TAOBOX storage unit in an appropriate state of cleanliness and conservation.

In any case, the Client exempts TAOBOX and its insurance companies from any liability arising from any incident, accident or dispute that may arise due to the storage of the goods mentioned in Clause 2 – Use of the TAOBOX storage room. Exclusion of objects and merchandise. The Client therefore waives any claim arising from them, with the storage of the aforementioned goods being at their own risk. Therefore, the Client assumes the obligation to compensate TAOBOX for any damages and/or losses that may be claimed by third parties (including other Clients and the property owner where their TAOBOX storage room is located, including liability towards government agencies and organizations if applicable).

3.- Internal Rules for Access and Use of the Premises, Center or Location.

Compliance with the «Internal Rules (Annex 2)» for access and use of the facilities, premises, center, or location is mandatory. The Client shall declare that they have read and understood its contents and expressly accept all the rules and conditions indicated.

4.- Access to the Premises, Location or Center (Client).

4.1. The Client may only access the premises and, within it, the area where their TAOBOX storage room is located, the Client or the person expressly authorized by them and always identified before TAOBOX and within the schedule established in the «Internal Rules» of the location. Access to the location will not be allowed for any person other than the Client unless accompanied as an assistant or expressly designated by them, in accordance with the internal rules.

4.2. For the purposes of the previous paragraph, the Client’s authorization for any person to access the TAOBOX storage room must always be previously communicated by email to (administracion@taobox.es), providing personal information such as full name, ID number, and contact phone number.

4.3. TAOBOX reserves the right to modify the access or customer service schedule at any time and without prior notice.

4.4. The Client’s access to the premises will be made by calling the telephone number provided by TAOBOX staff, which is unique and personalized. On the other hand, access to the TAOBOX storage room will be made by opening the security padlock installed, and the key will remain in the possession of the Client. The other two keys of the storage room will remain closed and sealed in a safe until the end of the contract.

4.5. Loading and unloading operations of objects or merchandise will be carried out by the Client or their authorized personnel. Always respecting the Internal Rules (Annex 2). The Client must always respect the instructions that TAOBOX staff may give them at any time, as it will always be done for their safety and to safeguard the proper functioning of TAOBOX, ensuring that other Clients can access their storage rooms normally and without any inconvenience.

5.- Responsibility regime.

5.1. In the event that the TAOBOX storage unit used by the Client needs to be repaired or cleaned at the time of return due to not following the instructions of TAOBOX personnel, TAOBOX has the right to deduct these expenses from the deposit indicated in clause 9.-Deposit of this document.

5.2. The Client accepts full responsibility for the ownership of the goods deposited in the TAOBOX storage unit. Therefore, TAOBOX is released from any responsibility in this regard.

5.3. The Client assumes any responsibility (economic, civil or criminal) that may arise in the following scenarios:

5.3.1. Any type of damage, loss or theft suffered by the objects or merchandise stored in the TAOBOX storage unit due to causes not attributable to TAOBOX.

5.3.2. Any type of damage that the objects or merchandise stored in the TAOBOX storage unit may cause to other storage units or clients, the facility, or to people who are in it.

5.3.3. The storage in the TAOBOX module or storage unit of the objects or merchandise mentioned in Clause 2.- Use of the TAOBOX Storage Unit. Exclusion of Objects and Merchandise.

In order to ensure the aforementioned responsibilities, the Client subscribes to the insurance indicated in the Specific Conditions of the Contract. Likewise, the Client expressly undertakes to assume any claim that may be made against them by a third party in relation to any of the aforementioned scenarios.

5.4. TAOBOX will be responsible for the proper conservation and maintenance of the premises. Consequently, any possible material damages that the objects or merchandise stored in the TAOBOX storage units may suffer as a result of construction defects, lack of conservation or maintenance of the facility will be TAOBOX’s responsibility.

5.5. It will be TAOBOX’s responsibility to supervise and ensure compliance by all clients with the Internal Regime Rules.

5.6. TAOBOX will be responsible for the security of the premises, controlling, maintaining and verifying the alarm systems, security cameras, motion sensors, and other objects intended for the security of the premises and TAOBOX storage units. TAOBOX will be responsible for any type of damage, loss or theft due to the failure to carry out adequate security checks.

5.7. TAOBOX will not assume any responsibility for objects or merchandise stored in the TAOBOX storage unit whose value exceeds that provided for in the Specific Conditions.

6.- Insurance.

6.1. When renting any TAOBOX storage unit, the company agrees to have basic insurance coverage in place. The Customer may request TAOBOX to extend such coverage, with the Customer assuming the expenses incurred by such extension.

6.2. The Customer has the right to contract a different insurance policy than the one offered by TAOBOX, as long as it duly informs TAOBOX, attaching documentation by email regarding validity, coverage, etc. This contracting is a right of the Customer and TAOBOX will have no responsibility for its management or payment, as it is solely and absolutely the responsibility of the Customer, as it is a unilateral decision made by the Customer.

7.- Duration of the contract.

7.1. The Contract will have the duration agreed upon (contract term) in the Specific Conditions.

This term will be binding on both parties as it was determinant of the price, so renunciation or unilateral withdrawal of the parties does not exempt them from fulfilling their respective obligations until the end of the term, except in case of a resolution cause.
7.2. After the agreed duration (plan) has elapsed, the contract will be automatically renewed for successive periods of equal duration (plan) each, unless either party notifies the other, at least 20 natural days in advance, of its intention not to renew or to change to a new plan with different coverage.

7.3. Automatic or tacit renewal will not proceed if the Customer is not up to date with payments or any other obligation contracted with TAOBOX.

7.4. At the end of this contract, the Customer must return the possession of the TAOBOX storage unit to TAOBOX, and at that time, the storage unit must be empty, clean, and in good condition, just as it was delivered at the beginning of the Contract. In case any object or merchandise exists or remains in the TAOBOX storage unit, TAOBOX will proceed in accordance with Clause Fourteenth.

8.- Price and Payment Method.

8.1. The price will be agreed upon in the Specific Conditions, in accordance with the chosen plan, to which the corresponding amount of VAT at the applicable rate at each time must be added.

8.2. The price indicated in the «Specific Conditions» of the contract has been established in accordance with the price rates published by TAOBOX, which are available on the website: www.taobox.es. However, these rates and plans may always be modified by TAOBOX at any time. This does not imply that the Client is obliged to pay the new corresponding price without having previously accepted it. TAOBOX will always inform Clients of any modification of the price, and the Client will have 7 calendar days to communicate their acceptance. In case the Client is not in agreement with the new price, the contract will be terminated.

8.3. The payment method will be through a credit card charge from the «Visa or Mastercard» system, whose data will be securely stored by the payment gateway that complies with security requirements. The Client must provide their card information to TAOBOX at the time of signing the Contract. The payment will be made by automatic debit on the designated card on the start date of the lease indicated in the «Specific Conditions» and in the Contract, and subsequent charges will be made on the first day of each billing period, the duration of which will depend on the contracted plan.

8.4. The payment method will depend on the contracted plan, with monthly plan understood as monthly payment of the rent, six-month prepayment plan understood as payment prior or in advance for 6 months, and annual prepayment plan understood as payment in advance for 1 year, that is, the Client will pay the amount for 1 full year. In each renewal of the Contract, the payment will be charged at the same time as the renewal. This will always be done if the Client has not given 20 calendar days’ notice of their intention to terminate the contractual relationship.

8.5. In cases where the Client has contracted a prepayment plan, whether it is six-month or annual, under no circumstances will the amount paid to TAOBOX be refunded. This is because the Client is benefiting from a much lower price than the monthly plan and other clients, so when contracting the «six-month or annual» prepayment plan, they assume this non-refundable condition of fees. Regardless of the remaining time to enjoy.

The customer will have the right to recover the deposit as long as they give proper notice to vacate the TAOBOX storage unit, as stipulated in Clause 14 – Termination of the contract and return of the storage unit.

9.- Deposit.

9.1. As a guarantee of compliance with their contractual obligations and responsibilities, the Customer shall provide a deposit amount, the amount of which shall also be published on the website www.taobox.es, as described in section 8 – Price and Payment Method. The deposit amount shall always be related to the size of the rented storage unit. TAOBOX undertakes, provided that the Customer is up to date with payments and has given 20 calendar days’ notice, to return the full deposit amount, without interest, within 20 calendar days following the termination of the contract.

9.2. Consequently, if the Customer is not up to date with payments at the time of termination of the contract, TAOBOX reserves the right not to return the deposit until the Customer has paid any outstanding instalments.

9.3. The existence of a deposit cannot serve as an excuse for the Customer not to pay the agreed price in the Specific Conditions or any other amount they are obliged to pay under this contract.

9.4. TAOBOX has the right to deduct from the deposit amount the amount corresponding to any damage caused by the Customer to the TAOBOX storage unit, locks, the Centre’s land, the premises or other customers, etc.

9.5. TAOBOX may withhold the deposit as appropriate, either because the agreed price has not been paid in full, or for the collection of any compensation that may be due to TAOBOX as a result of a breach of contract by the Customer. However, TAOBOX may also demand that the Customer pay any other amount that, in accordance with the above, may exceed the amount of the deposit.

10.- Works.

10.1. The Customer shall not carry out any type of work in the TAOBOX storage unit, Centre, premises or land.

11.- Payment delay.

In the event of delay or non-payment by the Client of the agreed conditions in the Contract, TAOBOX shall be authorized to do the following:

11.1. Notify the Client by email of the unpaid amount or delay.

11.2. In accordance with the above paragraph 11.1, if the outstanding amount cannot be collected after seven days, a surcharge of 10% plus VAT will be charged on the outstanding and unpaid amount. This amount will be subject to a minimum of €10 plus VAT, which may increase if the debt persists.

11.3. The Client shall have 20 calendar days to pay the outstanding amount, immediately after the first period of 7 calendar days indicated in subsection 11.1, for a total of 27 calendar days to pay the outstanding amount. If the Client has not paid the debt after this period, TAOBOX may terminate the contract and demand administrative, banking, damages, and other expenses that may arise from such management.

11.4. Starting from the month of non-payment by the Client, TAOBOX shall notify the Client in writing of the possible termination of the Contract. This communication will be sent to the email provided by the Client or sent to the postal address provided by the Client in the Contract.

11.5. TAOBOX shall immediately lock the TAOBOX storage unit after such communication, by installing a second padlock, thus preventing the Client from using the TAOBOX storage unit until the outstanding amount is paid. This will be for a maximum of three months, which is considered more than enough time to pay the outstanding debt. If the Client has not paid the outstanding debt in full after this period, TAOBOX shall empty the storage unit. TAOBOX shall not be responsible for the objects, merchandise, and goods that were inside the TAOBOX storage unit.

The Client releases TAOBOX from any liability for the objects or merchandise that were in the TAOBOX storage unit, assuming that the non-payment of three consecutive months is sufficient reason to empty the storage unit.

11.6. The basic insurance included contracted by TAOBOX shall be suspended as soon as the contract is terminated, that is, as soon as TAOBOX sends the communication to the Client (as contemplated in subsection 11.4 of this Clause).

11.7. In the event of non-payment by the Client for one month, access to the premises shall be disabled, TAOBOX shall deactivate the access code to the premises, explicitly prohibiting access to the same.

11.8. Application of the provisions of Clause Fifteenth.

12.- Assignment.

12.1. The assignment of the contract or the use of the TAOBOX storage unit, the subject of the same, to third parties is prohibited. The contract is unique and non-transferable. Any change will require the application of a new contract. Under no circumstances may the TAOBOX storage unit be sublet.

13.- Causes of termination.

The following circumstances may be causes for termination of the contract:

13.1. Non-compliance with any of the rules in Clause Four or any of the internal regulations (Annex 2) that hinder the proper functioning of TAOBOX and cause any harm to the company or other clients.

13.2. Non-payment or delay in payment for a period exceeding one month may result in the contract being terminated by TAOBOX.

13.3. The transfer of both the contract and the TAOBOX storage unit to unauthorized third parties.

13.4. Carrying out any type of construction work.

13.5. Storage of any of the objects or merchandise set out in Clause Two of these General Conditions.

13.6. Carrying out any type of activity other than the storage of merchandise or objects.

13.7. Failure to provide proof of contracting another insurance policy by the Client, as provided for in Clause six, subparagraph 6.1.

13.8. Any other substantial breach of the conditions of the Contract.

14.- Termination of the Contract and return of the storage unit.

The Client must send two emails to TAOBOX, one to give notice of their intention to leave the TAOBOX storage unit «20 natural days in advance of the fee payment» and the other email once they have returned the keys to the storage unit, indicating this in the email and providing the «complete» IBAN account number for the return of the deposit (if applicable and the client is up to date with payments).

14.1. The Client must give notice with 20 natural days in advance of the date their fee is due, of their intention not to renew their contract. (The payment day is the same as the start date agreed in the contract). This communication must be in writing via email to TAOBOX, indicating the date they wish to leave the TAOBOX storage unit with the exact departure date dd/mm/yyyy.

(Failure to comply with the 20 natural day notice period will result in a charge of one month’s fee or the loss of the deposit).
14.2. The maximum exit date will always be the day before the fee is due.

14.3. The key/s to the TAOBOX storage unit must be deposited in the returns mailbox. Failure to return all keys given to the Client will be considered lost, and TAOBOX will need to dispose of the lock for security reasons and replace it with a new one, resulting in a charge of €50 to the Client for the lock replacement.

14.4. For the return of the deposit, the Client must send a second email indicating that they have deposited the keys to the storage unit in the returns mailbox and providing an IBAN account number where they wish to receive the deposit refund. TAOBOX will have 20 natural days from the receipt of the email to make the refund.

14.5. The Client must leave the TAOBOX storage unit free of any objects or merchandise, clean, and without any damage that could cause TAOBOX management, maintenance or cost. If this condition is not met, TAOBOX may claim €25 per square meter plus €25 for cleaning or not return the deposit.

15.- Termination of the Contract by TAOBOX.

TAOBOX reserves the right to unilaterally terminate the contract for the reasons described below:
15.1. TAOBOX may terminate the Contract when it deems appropriate, alleging misconduct towards TAOBOX workers or other Clients, lack of respect, attitudes considered incorrect, bad faith, or non-compliance with rules or conditions indicated in the Contract, in the General Conditions (Annex 1), or in the Internal Regulations (Annex 2) by the Client. Any reason that TAOBOX considers grounds for termination of the contract.

15.2. The decision not to continue with the TAOBOX storage rental contract will be communicated to the Client in writing, via email, which will have been provided by the Client in the Contract.

15.3. The Client will have 15 calendar days to remove all objects or merchandise from the TAOBOX storage unit. The storage unit must be left free, clean, and in good condition.

15.4. Immediately after these 15 calendar days, access will be blocked, prohibiting access to the premises, and the TAOBOX storage unit will be opened. If the Client has not emptied the storage unit or left it in good condition and cleanliness, the corresponding amount for these management expenses will be retained from the security deposit.

15.5. After the aforementioned 15 calendar day period has elapsed without the Client having proceeded in accordance with the above, the Client authorizes TAOBOX personnel to open the TAOBOX storage unit, recording the opening of the storage unit and its contents, if deemed appropriate, this process will be carried out in the presence of a witness. Subsequently, the lock will be changed, and TAOBOX may dispose of the storage unit freely to rent it out. TAOBOX may relocate any objects or merchandise found inside the storage unit if it considers it necessary. The Client cannot hold TAOBOX responsible for any deterioration suffered by the goods as a result of their removal from the TAOBOX storage unit, which will be deemed to have been carried out at the Client’s own risk and expense.

15.6. After the above communication has been made and a total period of 8 weeks has elapsed without the goods being removed, for the purposes of the provisions of articles 543.1 and 543.2 of Law 5/2006, of May 10, of Book Five of the Civil Code of Catalonia, the Client expressly waives their ownership rights over the goods found in the TAOBOX storage unit and also abandons possession and authorizes TAOBOX to dispose of them at its free choice. TAOBOX may destroy the Client’s belongings or put them up for sale at a public auction and apply the proceeds to satisfy the amounts referred to in the previous paragraph and the expenses involved in the sale of the goods.

15.7. The powers recognized to TAOBOX in the previous paragraphs shall be considered as a right of retention, as a guarantee over the stored objects and/or merchandise. A right that the Client expressly confers in the Contract and signed conditions. 15.8. If TAOBOX decides not to exercise its right to remove the objects and/or merchandise and recover possession of the TAOBOX storage unit, the Client must pay the agreed price in the Specific Conditions, including any expenses that may have been generated.

16.- Resignation or withdrawal of the TAOBOX storage unit by the Client.

16.1. The Client has the right to unilaterally resign or withdraw from the contract signed with TAOBOX.

16.2. In the event that the Client unilaterally resigns or withdraws from the contract, they will not be entitled to a refund or reimbursement of the amounts paid previously, even if the period covered by such payment has not elapsed. Likewise, the Client must pay all debts that may have been incurred up to the date of resignation or withdrawal.

16.3. The Client may exercise their right as long as they notify TAOBOX 15 natural days in advance.

16.4. The Client must leave the storage unit empty, clean, and in good condition, charges may be attributed if this condition is not met.

17.- Notifications.

17.1 The parties designate as a domicile for notifications the addresses listed in the «Particular Conditions» of the Contract.

17.2. All official communications will be made to the email address provided by the Client in the Contract, declaring that the provided email is used regularly and that any notification will be read and assimilated as made, in a timely and proper manner.

18.-Jurisdiction and forum.

18.1. Both parties submit to the jurisdiction of the Courts and Tribunals of Barcelona for any disputes and litigations that may arise from the contractual relationship.

19.- Data protection.

19.1. The Client gives their consent for the processing of their personal data, which will be incorporated into TAOBOX’s databases, the different programs and systems that TAOBOX uses for the proper functioning of its activity, and the different companies with which it collaborates.

19.2. The owner is aware of the processing of their data for the exchange of information with entities providing property solvency, credit, and fraud prevention services.

19.3. This consent will persist as long as there are pending obligations to fulfill, even after the contractual relationship has ended or the service provision has been terminated.

19.4. In the event of the Client’s non-compliance with any of the financial obligations derived from this Contract, the Client’s data may be communicated and incorporated into any file of non-compliance with financial obligations.

19.5. In accordance with the provisions of article 5 of the current Organic Law 15/1999 on Data Protection (LOPD), it will also be governed by what is established in article 22 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI), so the Client may exercise their rights of access, rectification, cancellation, and opposition in writing at C/: Austria Nº20 (08520) Les Franqueses del Vallés, Barcelona.